VAC CRM

Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies to analyze customer interaction and data throughout the customer life cycle.. The aim of CRM is to improve customer service relationships and assist enterprises in customer retention and drive sales growth. VAC CRM software consolidates customer information and documents into a single CRM database so that business users can more easily access and manage it. Automating various work flow processes, such as tasks, calendars and alerts, allows managers the ability to track performance and productivity based on information logged within the system. Thus, VAC CRM, which is far more than just a software application, help businesses optimize processes by streamlining mundane workloads, enabling employees to focus on creative and more high-level tasks.

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Calendar :

Our VAC CRM’s interactive dashboard revolutionizes the way an enterprise manage(s) their(its) business. This includes their calendar, their tasks, their lists and driving productivity throughout your organization and enabling your staff to accomplish more from a tailored workspace that combines the information they use every day. An event, which can be of any type, for example, a scheduled appointment with a prospective customer can also be shared with required information to a senior or a support executive who is required for that appointment. This helps the concerned executive to get prepared for the scheduled meeting. You can even set a reminder. If you have a list of work to be attended by an executive, the same can be prepared under `To Do List’ and can be marked to the respective executive for execution.

  ✤ Meeting Information

  ✤ Task/s assigned

  ✤ Leave Information

  ✤ Reminders

  ✤ Invitation to colleagues for a specific task

Interactive Dashboard :

Its absolutely vibrant. Various reports like individual’s sales funnel, prospects generated, prospects stage, sales revenue, tickets raised for complaints, status of complaints and solution provided and TAT (Turn Around Time) for the same – all in a visual reports and graphical charts which are displayed for ease-of-reference. VAC CRM also provide, at-a glance, insight into business and employee performance, across multiple criteria, facilitating informed business decisions in real time.

  ✤ Sales Pipeline – Individual and the team

  ✤ No. of opportunities by stage

  ✤ Opportunities by value

  ✤ Hot opportunities

Lead management :

Sales leads can be tracked through VAC CRM, enabling sales managers to know about their team’s call pattern, track and analyze data from one place. It reduces their admin time, helps to know more about their clients, and facilitates to spend more time in selling. Leads can be assigned to sales team based on their performance and product knowledge.

  ✤ Tracking Leads

  ✤ Assign Leads based on performance

  ✤ Allows more time to sell

On the whole, VAC CRM, helps sales teams to understand their sales pipeline better.

Forecasting :

There will be a clear visibility over every opportunity which are created with thorough analysis of leads generated. Hence, with VAC CRM, Sales Managers can validate sales forecast much better and close to accuracy. Real-time info on revenue and budget variance ensures that decisions are based on accurate information, and, if required, corrective action can be taken earlier in the cycle when it has maximum impact.

  ✤ Sales Forecast

  ✤ Revenue on real time

  ✤ Budget Variance

Quotation preparation made easier :

A Sales Quote creates a binding between you and your prospective client in terms of sharing the product, its pricing and the terms. Generating and sharing a quote with your customer will be very easy with VAC CRM. Data of all products and its pricing can be stored in our CRM with respective tax slabs. This allows you to prepare various flavors of quotes, with and without tax/discounts etc. Quotes prepared can be sent to customers by mail, automatically, in PDF format.

Invoice :

The capacity to generate invoices, is like an icing on the cake. You are almost at the top of your lead to conversion management using VAC CRM as you can convert your quote to invoice. The approval process allows you to ensure the approval from respective departments and share it with the customer. Invoices prepared can be sent to customers by mail, automatically, in PDF format.

Payment Tracker :

The best thing that all entrepreneur would have wanted is keep tracking of payments collected and the receivables. VAC CRM provides exactly that. Every organization, in the data base, can have details of how many invoices are prepared, payment received against each invoice with pending amount to be collected. VAC CRM will also reflect advance collected separately for which invoice is yet to be raised.

This powerful feature allows the collection executive to have complete organization wise status on payment.