Interactive Voice Response Systems (IVR) uses pre-recorded voice prompts and menus to present information and options to callers. It enables input and responses to be gathered via spoken words with voice recognition. IVR allows users to retrieve information like order status, dispatch status, flight / bus schedules, bank balances, appointment stats, gas bookings, product details and more from any telephone. An IVR system is typically a separate server that contains Digital Signal Processing (DSP) hardware that analyzes and reproduces voice patterns. The IVR server interacts with a phone system through a dedicated connection. The way in which the IVR server is connected to the phone system depends on its capabilities and physical connections.
VAC IVR System provides a facility to use a computer to exchange information automatically with a person through a telephone. VAC IVR systems retrieve information requested by callers and present it in a variety of ways, such as a recorded or synthesized voice, fax, web page or even an email. Thru IVR system one can collect customer responses and facilitate two-way dialogues. Automated speech recognition (ASR) takes IVR systems to the next level. Gather customer information and match it with data from your CRM and back-office systems to deliver personalized, conversational service. It can be customized for almost any situation imaginable to accommodate callers’ requests.
VAC IVR Application creates IVR tree through framework which includes methodologies, tools and process for script creation on customer ideas, execution, external database integeration and reports. The system is designed for high reliability.
✤ Greet Your Customers with a Clear and a Melodious Voice
✤ Offer a Menu to Your Callers
✤ Play Your Advertisement When the Caller is in Hold or Queue
✤ Route Calls to the Callers’Desired team or Extension or Agent Based on their Input
✤ Greet the Customer,Disconnect the Call and Call them Back
✤ Greet the Customer and Divert it to Voice Mail During Holidays and After Office Hours
✤ Provide Your Choice of Call Flow
✤ Agent Wise Reporting
✤ Call Analysis